Privacy Policy

Gran Fondo Fin del Mundo – Cycling Tours

Last updated: May 2026

1. INTRODUCTION

At Gran Fondo Fin del Mundo (hereinafter, “the Organizer”), we are deeply committed to protecting the privacy and personal data of our users, customers, and participants.

This Privacy Policy outlines how we collect, use, process, and safeguard your information when you interact with:

  • Our official website.
  • Contact, registration, and booking forms.
  • Our official social media channels.
  • Direct communications (email, phone, or messaging apps).

2. DATA CONTROLLER

Gran Fondo Fin del Mundo
Address: Lo Beltrán 1979, Vitacura, Santiago, Chile
Phone: +56 2 2986 6449
Email: info@granfondofindelmundo.cl

Official channels:

3. DATA WE COLLECT

3.1 Personal Data

  • First name and last name
  • Email
  • Phone
  • Country / city of residence

3.2 TRANSACTIONAL AND SERVICE DATA

  • Reservation details and booking history.
  • Participation records in tours, races, or events.
  • Logistics and dietary preferences.

3.3 Social Media Data

When you interact with our official accounts on Instagram or Facebook, we may receive:

  • Username
  • Direct messages
  • Comments
  • Public interactions (mentions, tags).

Note: These platforms manage their own data processing under their respective privacy policies.

3.4 Technical Data

  • IP address
  • Browser / device
  • Cookies, tracking pixels, and browsing behavior on our site.

3.5 Sensitive Data (when applicable)

  • Relevant medical information and physical conditions. This data is collected exclusively to ensure participant safety during high-intensity sports activities.

4. PURPOSE OF DATA PROCESSING

We process your personal data for the following purposes:

  • To manage bookings, registrations, and execute contracted services.
  • To coordinate tour logistics (accommodations, insurance, and medical readiness).
  • To respond to inquiries via the website, email, or social media.
  • To send transactional notifications and relevant information about upcoming experiences.
  • To improve our digital experience, website performance, and content.
  • To carry out marketing, promotional, and communication goals.

5. SOCIAL MEDIA ENGAGEMENT

The Organizer maintains an active presence on:

  • Instagram
  • Facebook

When interacting in these channels:

  • Your data is simultaneously subject to the terms and privacy policies of each respective platform.
  • The Organizer reserves the right to share public content (such as comments, reviews, or user-tagged photos) for promotional purposes.
  • Security Notice: We will never request highly sensitive information (such as credit card details or medical history) via social media direct messages.

6. LEGAL BASIS FOR PROCESSING

Data processing is carried out under the following legal frameworks:

  • Consent: Explicitly given by the user when filling out forms or subscribing.
  • Contractual Necessity: To perform and deliver the services you have booked.
  • Legitimate Interest: To improve our services, maintain security, and conduct business communication.
  • Legal Compliance: To meet accounting, tax, or regulatory requirements in Chile.

7. DATA RETENTION

Your personal data will be stored and retained:

  • For as long as the commercial or professional relationship remains active.
  • For the duration required to comply with applicable legal, tax, and accounting obligations.
  • Until the user explicitly requests the deletion or erasure of their data.

8. DATA SHARING AND DISCLOSURE

We may share relevant participant data with trusted third parties strictly necessary for tour operations:

  • Secure payment gateways and processing platforms.
  • Logistics and hospitality providers (hotels, transport companies, local guides).
  • Internal digital tools (email marketing software, hosting services, CRM systems).

We strictly enforce a policy never to sell, rent, or trade your personal data to third parties for marketing purposes.

9. INTERNATIONAL DATA TRANSFERS

Some of our digital infrastructure and third-party service providers (such as cloud hosting or email systems) may store or process data outside of Chile. We ensure that these transfers comply with internationally recognized data protection and security standards.

10. SECURITY MEASURES

We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

  • Restricted employee and provider access to sensitive databases.
  • Protected IT systems, secure servers, and data encryption protocols (SSL/HTTPS).
  • Industry best practices for digital and physical data storage.

11. USER RIGHTS (DATA SUBJECT RIGHTS)

You have the right to exercise control over your personal data. At any time, you may request:

  • Access: To know what data we hold about you.
  • Rectification: To update or correct inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): To have your personal data permanently deleted from our records.
  • Objection: To object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, please submit a formal request to: info@granfondofindelmundo.cl

12. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to optimize your user experience. These are used for:

  • Analytics: Understanding how visitors interact with our content.
  • Functionality: Enhancing navigation and site speed.
  • Personalization: Tailoring marketing and preferences.

You can manage, restrict, or disable cookies at any time through your internet browser settings.

13. USE OF PHOTOGRAPHY AND AUDIOVISUAL MEDIA

During our tours and athletic events, professional photography, drone footage, and videos may be captured.

This material may feature your image and may be utilized across:

  • Official promotional materials and brochures.
  • Social media platforms.
  • The official website.

If you wish to opt-out or request the removal of a specific image where you appear, you may submit a formal request in writing to our contact email.

14. MINORS

Our premium cycling tours are designed for adults. Any registration or data collection concerning minors requires explicit, verified authorization from a parent, legal guardian, or representative.

15. CHANGES TO THIS PRIVACY POLICY

The Organizer reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. The most current version will always be prominently published on our website with its respective revision date.

16.CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy or your personal data management, please contact us at:

  • Email: info@granfondofindelmundo.cl
  • Phone: +56 2 2986 6449
  • Address: Lo Beltrán 1979, Vitacura, Santiago, Chile